Your library FAQ & our answers
Since announcing building closures, we have answered questions on these topics and more. Need to know something not answered here? Call us at or leave a message. You can also ask us via . A library staff member will respond as soon as possible.
- Can I get a library card even though you are closed? Yes! Hall County Library residents can contact us ( and ) to get a temporary digital card that can be made into a regular card once we reopen.
- Contact us ( and ), and we will work with you.
- When we reopen, holds will be available for seven days.
- Yes, you can ignore them for now. No fines will be charged for the period we are closed.
- Not yet. Please keep your materials until after we reopen. We can’t accept them right now. Remember, no fines!
- Not yet. Keep your materials (books, DVDs, CDs) donations as we can’t accept them at this time.
- You can place holds but they cannot be filled at this time. We have no definite timeline on when interlibrary services will resume.
- No, we are not delivering anything, anywhere (no visits to homes, daycares, or senior centers).
- Yes, and there’s so much available. Some of our most popular offerings include Hoopla (videos, ebooks, audiobooks), One Click Digital (ebooks, audiobooks, magazines), Tutor.com, Georgia’s virtual library GALILEO, and Ancestry.com (temporarily available from home).
- Yes, we can help reset your PIN remotely as the last four digits of the phone number on your account.
- Not at this time. We will continue to follow state and local guidelines regarding group activities.
- Absolutely. We have boosted the wifi at all our branches to make it as accessible as possible 24/7.